My game is not working. What should I do?

On a cloud-supported device

Close the app and restart your game. You may lose a few minutes of gameplay by doing so. If the problem persists, please don't hesitate to contact support@utomik.com and let us know which game is affected!

On a PC

If you have a problem playing a game on the Utomik desktop app, there are a few things you can do: 

• Close the Utomik client, and start it again. See if the game still doesn't work.
• Report the problem to our support team for assistance via 'report issue' in the client or by emailing support@utomik.com. 
• Google search if the problem is common for this game. Some games have known issues.

In general, it's good to know that: 

• Utomik does not change the games. This means bugs or issues in the original game are often still present in our version. While we will try to provide solutions, we may not be able to help if this is the cause of the problem.
• Utomik tests all games to work on operating systems Windows 10 and higher before releasing them. 
• Older games are known to have certain "legacy" issues such as difficulty handling dual monitors, controllers, or other modern-era features. 

For any further help regarding a game not working, please contact support either through 'report issue' in the client or email support@utomik.com.