Certain European versions of Windows, known as the 'N' or 'KN' versions, do not ship with certain media features, including Windows Media Player and its related files.
However, some games require these files to be installed to play them. You can install these missing features by downloading Microsoft's 'Media Feature Pack'.
Which file you need to download depends on your operating system:
- Windows 7 (x64): https://static.utomik.com/win7MFP/Windows6.1-KB968211-x64-RefreshPkg.msu
- Windows 7 (x86): https://static.utomik.com/win7MFP/Windows6.1-KB968211-x86-RefreshPkg.msu
- Windows 8 (not 8.1): https://www.microsoft.com/en-us/download/details.aspx?id=30685
- Windows 8.1: https://www.microsoft.com/en-us/download/details.aspx?id=42503
- Windows 10: https://www.microsoft.com/en-us/software-download/mediafeaturepack
If you are unsure about your version, or want help selecting the right download please contact the support team at firstname.lastname@example.org.