When logging in to the Utomik Client with Facebook takes a long time and you continue to see a loading circle, this is most likely caused by your firewall or virus scanner blocking access to the Utomik Client. Please ensure that electron.exe, Utomik.exe and UtomikHost.exe are whitelisted by your firewall and virus scanner and allowed to listen for incoming connections. Alternatively, you could temporarily disable your firewall and virus scanner.
If the above doesn't help, you can set a password for your Utomik user account via our website. Doing this will allow you to log in using an email address and password from then on. Simply log in on the Utomik website using your Facebook account, then navigate to the 'Edit profile' page, where you can set or change your password. After the password has been set, you can log in to the Utomik Client with the email address associated with your Facebook account and your new password.
If you cannot log in using Facebook on the Utomik website, or if you still can't log in to the Utomik Client, please contact our Customer Support.
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