Due to the increasing complexity of viruses online, antivirus software can sometimes pick up a 'false positive' to be cautious. This does not mean there is a threat, but simply that the antivirus has mistakenly identified our program as something else.
If this occurs, please take the following action:
- Email the support team at firstname.lastname@example.org with the name of your antivirus program and the name of the file that was flagged.
When we receive a message like this, we will report the 'false positive' to the developer of your antivirus software so that we can prevent this from happening again for you and other users in the future!
If you would like to continue immediately, the majority of antivirus programs will allow you to create an 'exception' or even allow you to report a 'false positive' directly. This can often be done in the pop-up box that appears, or through the control panel for your antivirus program.
If you would like further assistance based upon your specific antivirus and what to do, please get in touch with us at email@example.com.