Troubleshooting

Utomik Client

• My game is not working. What should I do?
• How do I contact Utomik Support?
• Anti-virus
• Why does Utomik say my operating system is not supported?
• What should I do if I get a missing files error?
• I'm getting 'SSL error' or 'Error 35' when installing Utomik.

Games

• Do games on Utomik have controller support?
• Virtual Reality support
• Why can't I see certain games?
• Why are some games not available in my Country?
• A game asks me to install 'Media Feature Pack'/'WMVCore.dll'
• I'm getting an 'app already running' error when I try to start a game!

Facebook Connect

• Help, I didn't give access to my Facebook email address!
• Help, I don't have an email address on my Facebook!
• I want a password to login, but I used Facebook
• I want to stop using Facebook, but keep Utomik
• Logging in to the Utomik Client with Facebook doesn't work!

Billing & Payment

• Can I get a refund on my subscription?
• How can I have 'insufficient funds' for a free trial?