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  2. Troubleshooting

Troubleshooting

Facebook Connect

  • Help, I didn't give access to my Facebook email address!
  • Help, I don't have an email address on my Facebook!
  • I want a password to login, but I used Facebook
  • I want to stop using Facebook, but keep Utomik

Utomik Client

  • Anti-virus
  • How do I contact Utomik Support?
  • Logging in to the Utomik Client with Facebook doesn't work!
  • What should I do if I get a missing files error?
  • I'm getting 'SSL error' or 'Error 35' when installing Utomik.
  • My game is not working. What should I do?

Games

  • Virtual Reality support
  • Do games on Utomik have controller support?
  • A game asks me to install 'Media Feature Pack'/'WMVCore.dll'
  • Why can't I see certain games?
  • Why are some games not available in my Country?

Billing & Payment

  • How can I have 'insufficient funds' for a free trial?
  • Can I get a refund on my subscription?
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