Troubleshooting

Events

• I want to participate in INDIGO and/or BitSummit and am asked for my payment information, while I was told it was free access. What do I do?

Facebook Connect

• Help, I didn't give access to my Facebook email address!
• Help, I don't have an email address on my Facebook!
• I want a password to login, but I used Facebook
• I want to stop using Facebook, but keep Utomik

Utomik Client

• Anti-virus
• How do I contact Utomik Support?
• Logging in to the Utomik Client with Facebook doesn't work!
• What should I do if I get a missing files error?
• I'm getting 'SSL error' or 'Error 35' when installing Utomik.
• My game is not working. What should I do?

Games

• Virtual Reality support
• Do games on Utomik have controller support?
• A game asks me to install 'Media Feature Pack'/'WMVCore.dll
• Why can't I see certain games?
• Why are some games not available in my Country?

Billing & Payment

• How can I have 'insufficient funds' for a free trial?
• Can I get a refund on my subscription?