Troubleshooting

Crunchyroll

• What is the Super Fan Pack (SFP)?
• Is the Super Fan Pack available in my country?
• What if I’m already a subscriber with Utomik?
• I have a Super Fan Pack from Crunchyroll, but I cannot find how to cancel my Utomik subscription

Facebook Connect

• Help, I didn't give access to my Facebook e-mail address!
• Help, I don't have an e-mail address on my Facebook!
• I want a password to login, but I used Facebook
• I want to stop using Facebook, but keep Utomik

Utomik Client

• Anti-virus
• How do I contact Utomik Support?
• Logging in to the Utomik Client with Facebook doesn't work!
• What should I do if I get a missing files error?
• I'm getting 'SSL error' or 'Error 35' when installing Utomik.
• My game is not working. What should I do?

Games

• Virtual Reality support
• Do games on Utomik have controller support?
• A game asks me to install 'Media Feature Pack'/'WMVCore.dll
• Why can't I see certain games?
• Why are some games not available in my Country?

Billing & Payment

• How can I have 'insufficient funds' for a free trial?
• Can I get a refund on my subscription?